How to cancel
Last updated November 6, 2026
You can cancel your Pro plan yourself, online, at any time. You don't need to call or email us.
Steps
You need to be the business owner, or have billing permission.
- Sign in and open Billing.
- On the Pro plan, choose Downgrade.
- Confirm "Downgrade to Free?". Billing now shows the date your plan ends.
Changed your mind? Choose Resume plan on the same page before that date.
What happens next
You keep Pro until the end of the month you paid for, then your business moves to the Free plan. You are not charged again. Your data stays; cancelling a plan is not deleting an account. Closing your business or deleting your account does not cancel your plan by itself. When you do either, we ask whether you also want us to delete your Stripe account. If you say yes, we cancel your plan, delete your billing record and your Stripe payments account where Stripe allows it, and remove our access to Square or Clover. If Stripe refuses (for example, a balance is still owed to you), we show you why and what to do. If you say no, nothing changes in Stripe and your plan keeps billing until you cancel it on the Billing page.
Can't get in?
If you can't sign in, email customerSupport@igotyoubruhh.ca from the account's email address and write "cancel". We cancel on the day we receive it.
Questions? Email customerSupport@igotyoubruhh.ca